Return & Exchange Policy

ll products purchased from can be exchanged within 7 days only if:

  • The item(s) is defective or has missing accessories,
  • Wrong size/order/article issue at the time of delivery.
  • Tag/label must be intact at time of exchange.
  • Product should not be washed.
  • Customers must notify us within 2 days of delivery of the order.

There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.
  • Anything is missing from the package including price tags, labels, original packing and order invoice.
  • Do not accept the parcel if it’s damaged or seal opened. MTS will not be responsible for such exchanges.
  • Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website.
  • MTS doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.
  • Clearance Sale Item cannot be returned or exchanged.


MTS does not offer a “cash refund”. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before MTS starts processing the shipment.

Order Cancellation:

Customers may cancel the order at any time before the order has been processed.